Terms and conditions


Liability Waiver

In checking the "Terms and Conditions" box, I agree that I am at least 18 years of age. I understand that classes at RIDE Oakland, LLC may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss, or death. I agree that RIDE Oakland is in no way responsible for the safekeeping of my personal belongings while I attend class. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against RIDE Oakland, LLC or its members or guarantors for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

Refund/Purchase/Cancellation Policy

In order to make a reservation, you must first purchase a class or RIDE package. To buy a class or a RIDE package, you can do so through this website by logging into your account (if you do not have an account, you can also create a new one). Please note that the prices of future classes and packs might be subject to change. Your credit/debit card will be charged for your order when you submit your purchase. As soon as your charge is approved, your class or RIDE pack will be delivered to your account. If you fail to pay any charges when due, RIDE Oakland reserves the right to suspend or terminate your privileges. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that RIDE Oakland may incur in its efforts to collect any past due or unpaid balances from you. Classes purchased will not be entitled to a refund. First class free for East Bay and San Francisco residents. Retail items purchased may be returned in new condition with tags within 14 days for full refund. For returns from 15-30 days after date of purchase, store credit will be issued. No returns of retail items after 30 days.

If you want to cancel a class after it’s been booked, you must do so by 6 pm the evening before the class date to avoid being charged for the class. You can cancel a class reservation by simply logging into your account and selecting the “Cancel” option next to your upcoming classes. You can also call RIDE Oakland at 510.858.5447 during business hours; cancellations only valid over phone if you reach a staff member. If you cancel before 6 pm the evening before the class date, your class credit will be returned to your account. If you do not cancel by 6 pm the evening before the class date, the credit will not be returned to your account. If you purchase a RIDE Unlimited Monthly Pack, you are required to store your credit card. If you purchase the three month contract, you may pay cash for the first month but a credit card must be used for the second and third month. With the RIDE Unlimited Monthly Pack (one month contract) and the RiDE Unlimited Monthly (three month contract), a late cancellation or no-show fee of $18 will be charged to your card on file with any late cancellation or no-show (see stated cancellation policy above). Cancellation policy may not apply to special events at RIDE. Please see individual cancellation terms when purchasing for special events.

Late to Class policy

Please come to class at least 10 minutes prior to class start time to get set up and ready to RIDE. We reserve the right to give away your reserved spot in the class if you are not on your bike at class start time unless you have called us and let us know that you are running late (in which case, if you arrive within 5 minutes of class start time, we will save a bike for you - not necessarily the bike to which you were originally assigned). We will not allow anyone into the studio after 5 minutes of class start time.

Privacy Policy

RIDE Oakland understands the importance of privacy, and we want you to be as comfortable as possible visiting our website and using our services. This privacy policy outlines the types of personal information we receive and collect when you use any of the features offered from time to time on our website, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may change, but any changes will be posted and changes will only apply to activities and information on a “going forward” basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, credit card information etc., when voluntarily submitted by our members and/or visitors. The information you provide is used to fulfill your specific request, to improve the experience on our website, and to ensure a successful experience at RIDE Oakland. RIDE Oakland may also log non-personally-identifiable information including IP address, profile information, aggregate User data, and browser type, from Users of the site. This data is used to manage the Website, track usage and improve the Website services. This non-personally-identifiable information may be shared with third parties to provide more relevant services and advertisements to Users. User IP addresses are recorded for security and monitoring purposes. We may also record information about your usage, such as when you use the RIDE Oakland website. If you are logged in, we may associate that information with your account. We may use a User’s email address to send updates, a newsletter or news regarding RIDE Oakland. Users may choose not to receive email of these types by following opt-out instructions contained in such email. RIDE Oakland reserves the right to send you important notices about your account even if you opt out of all voluntary email notifications.

Cookie/Tracking Technology

This website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customize our website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (i) permitted or required by law; (ii) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (iii) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Children Under Age 13

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please DO NOT attempt to register on our website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to or on our website. In the event that we learn that any personal information has been submitted to the website from a child under age 13, we will delete that information as quickly as reasonably possible. If you believe that we might have any information from or about a child under 13, please contact us at

Children Between the Ages of 13 and 18

If you are between the ages of 13 and 18, you may register on our website only with the involvement of a parent or guardian. A parent or guardian must be the person checking the Terms and Conditions box. A paper "teen waiver" must be signed by a parent of a minor prior to that minor's first class.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All marketing emails and newsletters from this site allow you to opt out of further marketing mailings. We use industry-standard efforts to safeguard the confidentiality of your personal information (such as firewalls and secure sockets layer software) where appropriate. Nevertheless, absolute security does not yet exist on the internet. As we continue to evolve our website and incorporate new technologies to improve communication, our policies may change. We encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices.