Frequently Asked Questions

WHAT EXACTLY IS INDOOR-CYCLING?

Also known as spinning, indoor-cycling is a high energy cardio and strengthening workout that involves stationary bikes, music, and a group. It’s intense but fun!

WHAT IF I AM NEW TO INDOOR-CYCLING?

We love newbies. Indoor cycling is terrific for people of all fitness levels and experience. You are in charge of your own resistance and speed so you can work at your own pace and comfort level.

WHAT SHOULD I BRING TO CLASS?

Bring cycling shoes that are SPD or LOOK Delta compatible and a water bottle. If you don't have cycling shoes, we will provide them for you (athletic shoes do not work with our pedals). We also supply the towel (yeah, you’re going to sweat – a lot).

DO I NEED TO CHECK IN FOR CLASS?

Yes; please check in at the front desk when you arrive so we know you are here and ready to ride.  Be sure to check your assigned bike number and ask for cycling shoes if you do not have your own. 

I AM TOTALLY OUT OF SHAPE! WILL I BE ABLE TO KEEP UP?

Maybe not, but that’s okay! You are at the controls so you can go at your own pace. Everyone is welcome. We are just happy you are here and committed to getting fit.

DO I NEED SPECIAL SHOES?

Cycling shoes with SPD or LOOK delta cleats are required but we will provide them for you if you do not have your own.  You will enjoy a better and safer RiDE with the cycling shoes, we promise!

WHAT IS YOUR CANCELLATION POLICY?

You must cancel your bike by 6 pm the evening before the class date to avoid being charged for the class (or, in the case of Unlimited Packs, being chared a $18 late cancel/no-show fee). You must also cancel your spot on the wait list if you no longer want the spot to avoid being moved into the class (and charged). You will only be automatically moved into the class from the wait list before 6 pm the evening before the class.  

WHEN CAN I RESERVE A CLASS?

An additional week's schedule will go "live" every Sunday at 2:00 p.m.  At that time, you can book classes through to the following Monday (8 days).  

HOW DO I KNOW IF I GOT OFF THE WAIT LIST?

You will receive an email message by 6 pm the evening before the class date saying that you are off the wait list and in the class. At this point, you will be registered for the class and will be charged unless you cancel your spot by 6 pm the evening before the class date.  Please check your email and remember to take yourself off of the wait list if you no longer can make the class.  After 6 pm the evening before the class, we will call or email if a spot opens up but you will not be added automatically.  

I’M TRAINING FOR AN OUTDOOR RIDE. WILL INDOOR-CYCLING HELP?

Absolutely. We love intervals, endurance rides, climbs and sprints – all of which will get you ready for that Century, triathlon, or timed trial.

DO I NEED TO SIGN UP FOR A CERTAIN CLASS IF I HAVE NEVER TAKEN A CLASS BEFORE?

No, feel free to take whichever class you would like! Please do come at least fifteen minutes early to your first class, though, so a RiDE Team member can help you get set up on your bike and answer any questions.

IF I FORGET MY WATER, CAN I BUY ONE THERE?

Yes, you can buy one of our affordable RiDE water bottles filled with our fresh filtered water and re-use! We do not sell bottled water at the studio (can't stand what it does to our oceans!). 

DO YOU HAVE SHOWERS?

Not at the moment but we do have dressing rooms with spritzers and other amenities.

IF I BUY A PACK OF RIDES, HOW LONG DO I HAVE TO USE THEM?

Our RiDE packs expire one year from date of purchase. Plenty of time to get those RiDES in! There may be a few exceptions with teen rides and special promotions. See purchase page for details on expiration. 

What if I am late to a class?

We ask that you arrive 10 minutes prior to class start time to get your bike set up and get ready to RiDE.  We reserve the right to give your bike away to another RiDER if you are not in the saddle (on your bike!) at class start time.  If you are running late, please call the studio to hold a bike for up to five minutes.  We will not allow any RiDERs into the studio after five minutes of class start time.  

Can children RiDE?

You must be 13 years or older to RiDE and at least 4'11".  If you are under age 18, your parent or legal guardian must sign a parental consent waiver prior to your first class.  

can my child hang out in the lounge while i take a class?

Although we love kids, children under the age of 13 may not hang out in the studio unattended while parents are riding.