FREQUENTLY ASKED QUESTIONS

GENERAL INFORMATION

  • Also known as spinning, rhythm-based indoor cycling is a high-energy cardio and strengthening workout where riders cycle to the beat of the music. It’s intense, endorphin-boosting,  and fun!

  • We love newbies. Our classes are terrific for people of all fitness levels and experience. In cycle, you are in charge of your own resistance and speed on the bike, so you can work at your own pace and comfort level. Our Annex classes are small (max 9-10 people) so you will be getting small group attention from our coaches.

  • Maybe not, but that’s okay! You are at the controls so you can go at your own pace. Everyone is welcome. We are just happy you are here and committed to getting fit.

  • No, feel free to take whichever class you would like! Please do come at least 10 minutes early to your first cycle class, though, so a RIDE Team member can help you get set up on your bike and answer any questions.

  • Absolutely. We love intervals, endurance rides, climbs and sprints – all of which will get you ready for that Century, triathlon, or timed trial.

  • Yes! And, in our opinion, a customizable RIDE Gift Card is the ultimate feel-good gift! Recipients can use them toward classes, RIDE wear, and RIDE Bar items.

  • Most of our RIDE packs expire four months from date of purchase. Plenty of time to get in those RIDES! If you need more time, just ask us for an extension - we are happy to accommodate! (there may be a few exceptions with student rides and special promotions). See purchase page for details on expiration.

  • If you plan to take 3 or more classes at RIDE weekly, a membership is the way to go. You can use your membership for ANY class at RIDE (cycling + Annex) and memberships include at least one guest pass per cycle so you can bring a friend! We offer freezes for vacations or special circumstances so don’t worry if you need a week “off” here or there. We’ve got you.

  • Yes, we have discounts for full time students and educators. Please email info@rideoaklandcycling.com for more information.

BOOKING & CLASSES

  • Classes go live Sundays at 2 pm for Tuesday through to the following Monday. Classes must be booked with credits or an Unlimited Membership. Unlimited Monthly memberships can be used for any classes and include one guest pass per cycle. Unlimited Early Access Memberships include early access to sign ups (Fridays at noon) and include two guest passes per cycle.

  • If you get off the waitlist, you will receive an email prior to 6 pm the evening before the class saying that you are off the waitlist and in the class. At that point, you are registered for the class a unless you cancel your spot by 6 pm the evening before the class. Please check your email, and remember to cancel your waitlist spot if you no longer want the class. After 6 pm the evening before the class, we may call you if a spot opens up, but you will not be added automatically.

  • Yes; please check in with a staff member when you arrive.  For cycle, you can find your bike # on the app or ask a staff member when you check-in.

  • When you sign up for a cycling class, you will choose a bike in the cycling studio. We recommend that first-time riders and those with fewer than 20 classes choose bikes in the second or third full rows. No assigned spot required for Annex classes.

  • Yes, we reserve the right to reassign your spot to ensure that every guest’s experience is optimal and that your instructor can support the whole class. You can also swap your own spot from the app.

  • Annex class spots are chosen at the start of the class.

  • We ask that you arrive 10 minutes prior to class start time to get your bike set up and get ready to RIDE (for cycle) or get your mat out in the Annex. We reserve the right to give your bike to another RIDER if you are not in the saddle (on your bike) at class start time. Cycle Room doors will shut at start of class and latecomers will be let into class between the first and second song. If you are running late, please call us at 510-858-5447 to hold a bike for up to 5 minutes. We will not allow any RIDERs into the Cycle Room more than 5 minutes after class start time.

  • You must be 13 years or older to RIDE and at least 4'11". If you are under age 18, your parent or legal guardian must sign this parental consent waiver prior to your first class.

  • You must be a registered client to hang out in the lounge. Adults who are waiting for friends are welcome to hang out in the RIDE Bar when it is open.

  • Recurring memberships can be canceled any time 3 months after start date by going to your “account”; then “memberships”, then “cancel” (online or via app). One month memberships do not recur and do not require cancelation.

CANCELLATION POLICY

  • You must cancel your spot in class by 6 pm the evening before the date of the class to avoid a penalty.

  • Please cancel your reservation via the app or website. No voicemail or email cancellations.

  • If you are sick or have an emergency, please email info@rideoaklandcycling to explain your late cancel and we will waive your penalty for special circumstances.

  • There are no refunds on class packages or memberships once they have been used/activated. You may freeze your membership for vacation or injury - just talk to the front desk or email.

equipment & amenities

  • If you are riding, bring cycling shoes that are SPD or LOOK Delta compatible and a water bottle. If you don't have cycling shoes, we will provide them for you at no cost (athletic shoes do not work with our pedals). We also supply the towel (yeah, you’re going to sweat – a lot).
    For our Annex classes, bring your water bottle and wear appropriate shoes (or bring grippy socks if you like them for pilates and yoga).

  • Cycling shoes with SPD or LOOK delta cleats are required for our cycling classes but we will provide them for you if you do not have your own. You will enjoy a better and safer RIDE with the cycling shoes, we promise!

  • Yes, you can buy one of our reusable RIDE water bottles filled with our fresh filtered water. We also sell canned water.

  • Yes, we have showers! We also have dressing rooms with the basic amenities.

  • Street parking is available (and free) on our block and several surrounding it. Sometimes you’ll need a few extra minutes to find a spot or walk a block, which you should factor into your drive time.